I had to laugh when a letter from a disgruntled Thresher manager was paraded at our annual conference as an example of how not to conduct oneself. In return for not publicly speaking against the company in future, we were assured of a better future and a more effective employer over four hours of presentations and grandiose promises.
The day after company-wide disaster struck as our new delivery service failed to deliver any beer or soft drinks to the majority of stores over the country.
This came before the day of one of the most significant promotion changes for years. Now the same thing has happened for the second week running and, due to a quite startling lack of foresight or pre-planning, I'm left with a shop that has nothing to sell.
This will drive existing customers away, put off new customers and inevitably the managers suffer when the sales figures are published and our bonuses are hampered.
I run a shop already earmarked for closure and could lose my job because of this sloppy execution and communication. No reason has been given for this shambles other than "teething problems".
Threshers reneged on its side of the deal so I'm doing likewise. Hopefully this will encourage them not to treat us like imbeciles in future.
ďAs part of our strategic review we have agreed a new 5-year distribution contract with Norbert Dentressangle. UK-wide this will give Thresher Group far greater and more cost-effective service to customers. Obviously, with the implementation of major new infrastructure and systems of this kind there can be occasional, initial problems. Last week we did have a few minor isolated problems but worked hard to quickly resolve these to ensure there was no negative or knock-on impact on our valued customers. Everyone at Thresher Group is focused on our growth strategy and delivering high quality service and excellent value to all our customersĒ