Q I get quite a few smart wooden boxes with wine deliveries. Is it OK to sell these to customers or should I really be offering them for nothing when people buy the wines they originally contained?
A Personally I save the boxes and recycle them as shelving. Fix them to the wall in a grid pattern and they are strong enough to make an attractive display. I don't charge listing fees, but it's gratifying to reflect on the fact that my suppliers are funding the cost of my storage!
A You can do both. Restrict the free boxes to expensive wines and sell the rest for a pound or two a throw.
Q A rival is sending staff into my shop to buy large amounts of wine I have on promotion, only to re-sell it for 50p or £1 a bottle more. Should I refuse to serve them?
A You fool! Can't you tell your wines are too cheap? If your rival can achieve a higher price, why can't you?
A If you stop serving me all I'll do is come back in disguise.
Q Is it immoral to sell kids' sweets in an off-licence? I don't sell any convenience products, by the way.
Q I want to do an Armagnac tasting in store. Am I likely to have trouble convincing customers they only need to nose the product, not gulp it back? Note: I currently possess just one mop and one bucket.