Thresher's compensation deal delivers the wrong message

30 May, 2008

It is all very well for Yvonne Rankin, the chief executive of Threshers,

to say in the last issue of OLN that

she will

compensate companies

which carried out emergency deliveries as a result of Christian Salvesen's shortcomings.

Well, what about

the franchisees

We are the ones who are suffering as a result of their incompetence. And as for the people at Threshers , they should be thoroughly ashamed of themselves.

First it was

crashing tills and now a useless delivery company. You don't know when goods are going to arrive, let alone what's in it.

It seems to me that the management are

creaming off the profits while we struggle to make a living because of their incompetence. The chief executive should do us all a favour and resign now.

And let's also have the truth and not all this propaganda coming out of head office that things are back to normal now. Why not do a survey of all the stores and see what they


Thresher franchisee

By email

Reasons not to be cheerful in the clutches of Thresher

It would appear from the many letters recently published that freedom of speech for Thresher employees is very much frowned upon, which is why I have chosen to send this letter anonymously.

I felt

compelled to respond to the letter headed Staff Must Make Most of Difficult Situation ( May 2), as several points mentioned were quite economical with the truth. With regard to discussing the open door policy with my district manager, he was totally dismissive of any objections raised, even when the as yet unmentioned lone worker safety issue was raised.

The staff safe system only provides a means of summoning assistance which can only arrive either during or after an incident has occurred . This is unlike the magnetic door locks

that enable staff to control access and

are mentioned in section 24 of the Threshers

health and safety policy & procedure guide. Of course, they

only work if the door is closed.

It is also untrue that our working hours are flexible, with huge amounts of paperwork which must be kept up to date and unreliable deliveries I am forced to spend many unpaid hours at work.

As for the good discount scheme also mentioned in the letter, equivalent products can be purchased for less elsewhere even after staff discount, and you would have to consume vast amounts of alcohol in order to compensate for loss of enhanced bank holiday pay.

Yes it's true that at least while the sun shines, the shop is busy, but this has always been the case, but come autumn we'll again be cold and vulnerable as well as undervalued.

I agree that times are difficult for most of us, but why must it always be the little person at the bottom of the heap who is expected to give all for so little in return?

Some of us started our employment long before the Thresher Group took over and remember being happy, valued employees of the Whitbread brewery, who since then have witnessed the gradual removal of the many little rewards and incentives we earned, the last one being the extra pay for bank holidays .

Perhaps if

Threshers gave

more thought to its workforce instead of

profits, staff loyalty might be a little more forthcoming.


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