But that can be
an agonising process - the last time we tried to return a faulty wine it took the best part of the year to get the duty back.
Stone, Vine & Sun
"We replace faulty wines and explain what the problem could be. Instances of corked wines are reducing as we increase the number of wines closed by Stelvin, but we do still get corked returns. Our proportion of screwcaps is so much higher than it used to be."
The Flying Corkscrew
Water End, Hertfordshire
"If something is faulty we will refund or replace it if they bring back the bottle, regardless of how much has been drunk. Even if a customer brings the bottle back empty we will replace it because we trust people."
Amps Fine Wine
"If a customer brings back the bottle they will get a total refund or exchange, and then we send the bottle back via the rep. The problem of cork taint is getting less with more screwcaps coming through, but corked wine
is still the most common complaint."