In March we had a do for customers and suppliers to thank them for their support and to say we couldn’t have done it without them.”?Jane Cuthbertson?Barrica Wines?Samlesbury, Lancs?
What’s been your highlight of 2009??“The growth in online activity in what would’ve been quite a bad year? for some people. We have seen a really decent amount of growth online, I think because customers have grown to trust it as an avenue. We’re also able to be a little bit more competitive and offer better deals and prices online because the costs are lower.”?Nathan Fynes?Hennings Wine Merchants?Pulborough, West Sussex??“The success of our tastings. We’ve done three in the last quarter – a Chilean evening, a Languedoc evening and a Christmas tasting. They’ve been well received with between 60 and 80 people attending, which is virtually as many as we can fit in the room. We’ve done tastings in the past, but not in a consistent manner, so this time we said we would give it more of a go, which has resulted in increased business.”?Keith Ingham?Cornhill Wines?Ilminster, Somerset??“Ours has got to be winning New Zealand Winegrowers’ Best Independent Wine Merchant award – everything else pales in comparison. We’re off to New Zealand at the end of January and we’re so looking forward to it. A lot of people in retail get stuck in? one place, so to get out there and visit the vineyards, and really communicate with the people who make the wine, is very exciting.”?Anthony Borges?The Wine Centre?Colchester??“Its been a brilliant year in terms of the customer feedback we have had and the repeat business. We’ve built up a regular customer base and most of our customers have ended up as friends. They’re almost unpaid staff because they end up chatting to other people who become regular customers.