Top Tip

26 January, 2007

If you want to irritate your customers, have your assistants give any change as notes first then coins on top. This incapacitates half of your valued client s' available hands while they struggle to separate coins for the pocket and notes for the wallet while they tut inwardly. Alternatively, coins in the palm then notes for the closed hand and thumb considerably reduces irritation and creates a happy punter. Simple really. Why the big shopkeepers can't include this in their training defeats us.

Richard Joynson, Loch Fyne Whiskies, Inveraray, Argyll

Are you itching to share the secrets of your success with other retailers, or can you offer pearls of wisdom on how to make money, save time or deal with irritating customers? Just send us your Top Tip and you could bag yourself a bottle of bubbly.

Write to or phone 01293 610225

Bookmark this

Site Search


English wine: a happy harvest for Christmas

All across England and Wales, vineyards are being harvested. Down winding country lanes come armies of welly-wearing conscripts wielding secateurs and buckets, ready to reap the rewards of our vines. Happily they come, their cheeks ruddy with pride. Half an hour later they’re crawling over muddy clods with lacerated hands, drenched in claggy juice and cold sweat, as if ploughing through an endurance race.

Click for more »
Upcoming events


Is blended Scotch overshadowed by single malt in retailers?

  • Yes
  • No
  • Don't know