Top Tip

06 April, 2007

Don't go for the all-out aggressive sale as these usually are one offs. Nurturing a browser through a £5.99 single-bottle sale has often produced some of my most loyal and high-spending customers over the years. Wine is daunting enough for many people without bullying them into parting with more cash than they want to. Customers in their comfort zone remember you and your shop

and that initial trust prompts loyalty . The repeat sales more than make

up for the loss of a large first, and usually last, sale.

David Hemsley, The Secret Cellar, Tunbridge Wells

Send us your Top Tip for getting on in the business and you could bag yourself a bottle of bubbly.

Write to or phone 01293 610225

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English wine: a happy harvest for Christmas

All across England and Wales, vineyards are being harvested. Down winding country lanes come armies of welly-wearing conscripts wielding secateurs and buckets, ready to reap the rewards of our vines. Happily they come, their cheeks ruddy with pride. Half an hour later they’re crawling over muddy clods with lacerated hands, drenched in claggy juice and cold sweat, as if ploughing through an endurance race.

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Is blended Scotch overshadowed by single malt in retailers?

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