Top Tip

27 July, 2007

The most important item in the shop is your customer. Greet them warmly, offer them assistance and then leave them to browse. When they have purchased a case or more, offer to take their purchase to the car or deliver on your way home. It's not rocket science but most retailers fail even to greet you with a smile. Remember the most important item in your shop is your customer, please them and they tell their friends . Disappoint them and they tell everybody.

Wayne Blomfield and Anthony Jones, Wines of the World, Earlsfield, London

Send us your Top Tip for getting on in the business and you could bag yourself a bottle of bubbly.

E-mail or phone 01293 610225

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English wine: a happy harvest for Christmas

All across England and Wales, vineyards are being harvested. Down winding country lanes come armies of welly-wearing conscripts wielding secateurs and buckets, ready to reap the rewards of our vines. Happily they come, their cheeks ruddy with pride. Half an hour later they’re crawling over muddy clods with lacerated hands, drenched in claggy juice and cold sweat, as if ploughing through an endurance race.

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Is blended Scotch overshadowed by single malt in retailers?

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